HARTPlus Paratransit

What is HARTplus?

HARTplus is transportation for people with disabilities.

Who is eligible?

Persons with:

• physical,
• cognitive,
• emotional,
• visual or
• other disabilities

that prevent them from using HART’s fixed route bus system, either permanently or under certain conditions.

HART’s bus system is fully accessible to people who use wheelchairs or motorized scooters, and should be used whenever feasible. All buses have PA systems to announce stops and lighted stop-requested signs. HARTplus services, available only where HART bus routes operate, are based solely on the applicant’s functional ability to use HART buses, not disability alone.

How do I become eligible?

A two-step process determines eligibility for HARTplus services.

1. Completion of an application that is sent in advance.
2. An in-person interview and functional evaluation, if necessary, to determine individual circumstances. (Transportation assistance is provided to the interview if necessary.)

The interview will be scheduled after HART receives the completed application. The evaluation includes professional verification of disability as well as both HART’s and the applicant’s assessment of his/her ability to use HART buses. Information provided by a social service agency or other professional regarding the applicant’s ability to use the bus may also be considered.

This process takes as little as 21 days. If you would like an application or need further information, please call the HARTinfo Line at 813-254-4278.

Click Here to download a PDF printable version of the application.

When are the services available?

HARTplus services are available on the same days and at the same times as HART’s local fixed-route bus service.

How much do the services cost?

HARTplus Fare Structure (as of October 7, 2007)

HARTplus One-Way Cash Fare...........$3.00
HARTplus 10-Ride Fare Card............$30.00

All HARTplus services require advance reservations. You must call during regular Customer Service hours the day before service is desired.

HARTinfo Line 813-254-HART (4278)
TDD 813-626-9158

 

THE FAMILY OF SERVICES

HARTplus services are offered in accordance with the Americans with Disabilities Act of 1990 (ADA). The HARTplus family of services includes:

• Van service available to people whose disabilities prevent them from getting to a bus stop or using HART buses
• Picks up in front of point of origin and drops off in front of destination
• HARTlink service designed for eligible riders who can ride the bus, but cannot get to or from a bus stop due to geographic or man-made barriers, or due solely to their disability
• Van picks up and drops off at a designated and accessible bus stop to make a connection with a HART bus route

More HART Services

Travel Training Program

• Free travel training with your own personal trainer
• Step-by-step instructions on reading schedules, making connections
• Learn the features and benefits of riding the bus

Local and Express Routes

• More than 40 routes serving Hillsborough County
• 11 convenient express routes
• Convenient connections to Pinellas County

Park-N-Ride Lots

• 27 convenient locations
• Ample lighting and passenger shelters
• Free parking

Corporate Transit Sponsor Program

• Enhance corporate employee benefits packages
• Non-taxable benefit for employees
• Expand your employee pool

Customer Service

• HARTinfo Line (813) 254-4278, open Mon.–Fri., 6:00 a.m.–8:00 p.m., Sat. and Sun., 8:00 a.m.–5:00 p.m.
• Call for route, schedule and fare information
• Five customer service locations for HARTride Cards and photo permits
• Free travel planning assistance
• HARTplus information and reservations